Customer support Representative- Check ‘n Go/Allied Cash Loan
Can you enjoy supplying exemplary solution and building enduring consumer relationships? Do you need to move beyond old-fashioned jobs that are retail begin to build your job? Have you got curiosity about being an integral part of A financial that is industry-leading services? Do you want to produce your following move? In that case, we wish to speak to you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates have reached the center of everything we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial group of organizations. Every day in towns and towns around the world, they’ve been greeting clients, processing applications, answering inquiries about items, advertising new services, and much more — all using the objective of delighting our valued clients. We provide money solutions for genuine people and make an effort to function as the very first option for everyday economic solutions. We people concentrate on building relationships to make certain consumer requirements are increasingly being served utilizing the most readily useful items we are able to provide.
- Relationship management: place our clients in the center of every thing we do. Exemplify our Product product Sales tradition. Provide and teach clients regarding the item profile. Escalate dilemmas to your shop Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight using the client.
- Cash maneuvering: Handle and count currency, money, and coins to add building a cash cabinet, counting money deposits, moving cash from protected safe to cash cabinet as well as other money control demands. Accountable for bank deposits or bank pick-ups. Balance specific batch receipts with shop sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
- Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: response phone inquiries in response to general concerns, consumer applications, demands or any other problems. Destination customer that is outgoing and collection phone calls prior to federal laws and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop look (external and internal) is maintained to business criteria. Help out with the execution of all of the business marketing plans and programs, ensuring accurate and prompt set-up, exceptional execution and within founded due dates.
Minimal Education and Enjoy Forced:
- 2 yrs sales that are previous customer support experience chosen.
- 2 yrs cash management experience chosen.
- Will need to have own private transportation that is reliable conformity with posted policy and procedure. This could NOT add public transport, transport from household or friends. Must keep a valid license and valid auto insurance while used by the business.
Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance policies), an ample paid time off system, 401k retirement plan, tuition reimbursement, and a work environment that is engaging.
About Axcess Financial:
We have been an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to take care of their individual funds whenever, where and just how they need. It’s our objective to have individuals the funds they require when they require it. We make certain we achieve this in a real method this is certainly responsible and in their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to competition, color, religion, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other protected course.
This publishing is supposed to explain the nature that is general of work expected to be done and it is perhaps not a thorough set of all responsibilities, duties and abilities necessary for the career.